Fergus is urging trade business owners to look at some of the biggest business trends for 2024 and adopt new techniques to improve customer experience. Although generative AI, sustainable business and personalisation are some key trends expected in business in 20241 for many in the construction industry, a move to enhancing customer experience could be a way to get – and stay – ahead of the competition.
“While superior quality and great value have long been obvious ways to set your business apart, in 2024, businesses will begin to distinguish themselves by guaranteeing every interaction and experience leaves the customer delighted,” explains James Chillman, UK Country manager for Fergus. “Those businesses that excel in delivering precisely what the customer wants, promptly and stress free, while efficiently resolving any issues, will stand apart from any businesses that does not.”
If you’re looking to develop top notch customer care, then job management software Fergus can help you quickly get ahead of the trend:
Be speedy: with custom templates, you can quickly generate accurate quotes and invoices, sending them directly to clients via email or SMS.
Be informative: set reminders and send automatic confirmations and updates to your clients, so every appointment runs smoothly and customers are always kept in the loop about any adjustments.
Be ultra-reliable: thanks to smartphones and GPS, you can track your team members’ exact location and route, which means you can let clients know an ETA without disturbing a driver while they’re on the road.
And with the launch of Fergus Essentials, businesses of any size can afford to adopt job management software. Designed specifically for sole traders or small teams in the trades industry, Fergus Essentials offers a range of features that help streamline day-to-day operations and improve your customer interactions. It can track jobs, create quotes and estimates, manage invoices and keep your calendar and timesheets in order. For larger companies and those wanting to drive growth, Fergus Pro provides a full suite of powerful job management services with features like advanced project management, team collaboration tools, real-time reporting and enhanced customisation options. Business owners are also able to issue gas certificates from a mobile and it has integrated CIS tax compliance too.
By ensuring the seamless operation of your business, you can free up more time to infuse a personal touch into your customer interactions, staying ahead of the trend and propel your business to new heights in 2024.
For more free information and advice on running a successful trades business, as well as a free trial, visit www.fergus.com
