Sanjit Dosanjh, Norbord’s National Sales Manager for UK & Ireland, on helping the builders’ merchants sector through current challenges and beyond
“Lockdown”, “Furlough”, “Covid-19”, “WFH” “Building boom!” “Brexit” – any more phrases we want to add to the words we have heard time and time again every day?
But what have they meant for us at Norbord as a supplier to the building industry?
In essence, we have become more talkative, speed of response-driven, efficient and “modern” in communications, as have our merchant and building customers, and we are reaping the rewards of changing the way we work now. Of course, nothing is the same as a face-to-face meeting, but we are all adapting to the new norm – everywhere!
It has been challenging at times as any change is; but we have moved forward, as has the industry, and the building world is a really positive place to be. Due to the lockdown, and subsequent limitations on travel and staff levels, builders may not have been on site in the early days or merchants available for physical meetings. Yet we are talking more.
Norbord’s base of merchants has reacted and we are working in tandem well to ensure that builders now have more information than ever when it comes to sourcing product and advice from their local branches. Regular online training is employed so that counter staff are kept up to date so that the features and benefits of each product and product range are communicated. And, of course, the click and collect service is common now so our online and delivery capabilities dovetail.
For further information, call 01786 812 921 or visit norbord.co.uk. Head to the new housebuilder page on the website to download a selection of tools including a fully-interactive guide to all Norbord products and a checklist to make sure you have everything you need for your build.