They often get a bad rep, but the majority (90%) of tradesmen will go above and beyond their actual duties when it comes to keeping their customers happy.
A study into 500 tradesmen revealed that many go that extra mile for the people they work for, and almost a quarter said they have taken a customer to hospital when they’ve had an accident.
One in five have given first aid to a customer, one in 12 have taken a pregnant customer to the hospital when they’ve gone into labour; an impressive one in 20 have helped deliver a baby.
Three quarters have taken time out of their busy schedules to spend one-to-one time with customers they think might be lonely or in need of some company, with one tradesperson saying he has cooked Christmas dinner for a customer before.
The research commissioned by Origin, a British manufacturer of bi-fold doors, windows and blinds, found that many tradespeople are happy to do small things for customers that can make a big difference.
In fact, 40% of tradesmen help out with DIY that is not part of the job they are doing, the same number help customers by carrying shopping for them and heavy items, while one in ten have taken dogs for walks.
Ben Brocklesby, Director at Origin, said: “Tradesmen work in one of the most versatile environments, ever changing homes of the nation, and regularly get insight into the lives of people within their local communities.
“They are arguably in a great position of power and responsibility, not only to improve the environment in which we live, but caught up in incidents in our lives where we may need their assistance in more ways than one.”
A quarter will help customers use their phone or computer and even help assemble furniture. One in ten has helped fix a broken down car or change a tyre.
And it’s not just in the home that many help out, with a quarter even taking letters and parcels to the post office, one in five popping to the shop for customers and a similar number running errands.
The study also revealed that two thirds of tradesmen have observed an argument whilst at a customer’s house, and around one in five claim to have witnessed a ‘spooky event’ while working at a customer’s house.
One in three have come across old or dangerous work when carrying out a job, and fixed it without mentioning it to the customer.
Ben Brocklesby added:
“It’s great to hear that so many tradesmen are going that extra mile to deliver not only what is required of them, but exceeding customer expectations by performing heroic acts – they truly are unsung heroes of the home.”
Top Ten ways a tradesmen has gone above and beyond to help a customer
1. Changed a lightbulb
2. Fixed a squeaky door
3. Hung a picture
4. Help a customer understand how to use their mobile phone/computer
5. Taken a letter/parcel to the post office
6. Assembled furniture
7. Popped to the shop
8. Made recommendations on the property’s security
9. Run an errand
10. Helped fix a broken down car
For more information visit www.origin-global.com
