Leading specialist ironmongery supplier, IronmongeryDirect has been presented with the Outstanding Achievement in Customer Satisfaction 2020 Award, by independent research company, In-House Research. Based exclusively on customer feedback, the awards recognise companies that deliver world class customer service.
The award follows a telephone survey which found that over 70% of customers would recommend IronmongeryDirect.
The Outstanding Achievement Award is accredited to a business that receives over 50 survey responses and achieves a Net Promotor Score (NPS) of 65 or above – a score at this level represents a customer-centric culture throughout a business, and has been designed to recognise the very best. IronmongeryDirect, Essex based ironmongery supplier, has been awarded an NPS of 70.8.
Marco Verdonkschot, managing director at IronmongeryDirect says, “We pride ourselves on providing our customers with an exemplary service – from a wide range of delivery options, including free next day delivery, click and collect as well as hassle-free returns and over 18,000 products in stock, all supported with a dedicated, expert customer service team who operate seven days a week.
“We also now offer same day delivery to customers within SS, CM, or RM postcodes for orders placed before 12pm, after recognising the large proportion of our customer base was within a 30 mile radius of our warehouse.
“To receive this award from independent customer feedback is testament to the pride all of our staff take in placing the customer at the forefront, and is a wonderful achievement. I’m very proud of our customer service and delivery teams who made this happen.”
For more information on IronmongeryDirect and to explore its huge range of 18,000, please visit ironmongerydirect.co.uk.