customer satisfaction Archives - Professional Builder

Report shows 75% of homeowners favourable to ADR
|Date: 17 September, 2023

Report shows 75% of homeowners favourable to ADR
Three-quarters (75%) of homeowners are more likely to use a home improvement contractor who is part of an ...
Three-quarters (75%) of homeowners are more likely to use a home improvement contractor who is part of an alternative dispute resolution (ADR) scheme, meaning businesses who aren’t embracing ADR could ...
17 September, 2023
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Toolstation survey reveals how tradespeople and clients feel about each other
|Date: 14 September, 2023

Toolstation survey reveals how tradespeople and clients feel about each other
Toolstation goes over tradespeople's pet peeves when it comes to clients, particularly late payment and h ...
Toolstation goes over tradespeople's pet peeves when it comes to clients, particularly late payment and how best to deal with it. Homeowners hiring a tradesperson to work on their property often raise ...
14 September, 2023
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AS Homes talks the benefits of FMB membership
|Date: 3 March, 2023

AS Homes talks the benefits of FMB membership
Remarkably, it was during some of the darkest days of the Second World War that the Federation of Master ...
Remarkably, it was during some of the darkest days of the Second World War that the Federation of Master Builders came into being. Set up more than 80 years ago by 15 builders with a determination to ...
3 March, 2023
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Revealed: the traits that UK customers most value in tradespeople
|Date: 21 February, 2023

Revealed: the traits that UK customers most value in tradespeople
New research has revealed the qualities that customers most value in UK tradespeople, with professionalis ...
New research has revealed the qualities that customers most value in UK tradespeople, with professionalism topping the list. ElectricalDirect, the specialist retailer of electrical products, pa ...
21 February, 2023
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