UK Power Networks is slashing customer wait times for formal quotes on high voltage connections, to just a few minutes with the launch of a new digital platform.
HV (high voltage) Auto Quote will slash lead-in times for commercial customers like house builders and developers, plus EV hub installers, who want to connect to the local electricity network and request a quote.
The process to calculate a quote used to be manual, and required site assessments, but the new tool uses digital data which can see when there is already a high-voltage connection point nearby. It means a formal quote can be offered instantly, or if needed the application can be referred straight to an engineer.
UK Power Networks is now the first distribution network operator to offer instant formal quotes that customers can accept, for connections to its high voltage network. The £2million project was developed in partnership with software providers, EA Technology, and co-designed with customers over the past two years. HV Auto Quote is currently being rolled out across the South East, with London and the East of England to follow.
Luca Grella, Head of Innovation at UK Power Networks said: “HV Auto Quote is not just a tool; it’s a game-changer for our customers. By digitising the high-voltage connection process, we’re transforming what once took months into mere minutes, allowing customers to connect with confidence and clarity.
“With the number of connection requests projected to significantly increase as we move towards Net Zero, HV Auto Quote adds to our growing suite of digital tools that will allow us to meet this challenge head on. Customers are now able to apply online, assess their options and receive budget estimates and formal quotations in a matter of minutes.”
