Grant UK has appointed a new role within its Sales Team to further increase the level of technical sales support available to customers. Shaun McCarthy has joined Grant UK in the new position of Sales Support Engineer, providing onsite product support for all of Grant’s renewable heating technologies.
In line with the Company’s expanding product portfolio and to provide heating engineers and other industry professionals with the pre and post installation technical support they need, Grant UK has further expanded its Sales Team with the appointment of a Sales Support Engineer. Shaun McCarthy joined Grant UK at the beginning of May and he will be working closely with installers to help them transition into the renewables sector, providing external technical support out in the field.
Shaun will be supporting Grant UK’s Area Sales Managers and Renewable Business Development Managers with technical assistance for air source heat pump installations. As a Sales Support Engineer, Shaun will be on hand to attend site to provide pre-installation technical support including site surveys, system design support and heat loss calculations through to post-installation support including helping with set-up and commissioning and assisting installers with the system handover with end-users. Shaun will also be providing onsite product training, helping installers and merchants to develop their knowledge of renewable heating systems so that they can confidently grow their own businesses into the renewables market.
For more than thirty years, Shaun has been a heating engineer and for over half that time, he has been involved in working with renewable technologies. Throughout his career, Shaun has been an installation and commissioning engineer as well carrying out product maintenance with repairs and servicing. In his roles, both as an engineer and working for manufacturers, Shaun has provided technical training and sales support for various different systems, specialising in heat pumps and renewable technologies in recent years.
“I enjoy how no two days are the same when you are working with renewables,” comments Shaun. “These technologies are constantly evolving to meet the changing needs of homeowners and their installers, so we are always learning about how to develop and achieve the most efficient and sustainable heating system. I am passionate about understanding an appliance and its system, helping installers to ensure a system is performing to its optimum capabilities. I am looking forward to working with Grant’s customers and helping them with the technical product support they need out in the field.”
